Terms and Conditions

Last updated: 12 September 2026

These Terms set out how you may access and use the Round2It website and platform. They are intended to be fair and clear: we will do our best to help you have a good experience, but we are not responsible for the work a Business performs for a Client. We expect everyone to deal honestly.

1. Definitions

In these Terms, unless the context otherwise requires:

Business means a tradesperson, contractor or company registered on the Platform to offer home or property services.

Client means a homeowner, occupier or other customer using the Platform to find, book or request services.

Data means any information you (or someone on your behalf) enter on the Platform, including personal information, photos and messages.

Job means a request for work posted on the Platform (for example via Post a Job) that Businesses may quote on.

Member means a Client or a Business with an account.

Platform means the Round2It website, dashboards, booking widgets, mini-sites and related services operated by us.

Privacy Policy means our privacy policy.

Quote means a price (and any related terms) a Business submits in response to a Job or a direct quote request.

Round2It Direct means our sourcing service where a Client asks us to help find a supplier when there is no suitable verified listing.

Subscription means a paid plan (for example Starter, Growth, Premium or Enterprise) that unlocks extra features, as described on our pricing page.

Token means a credit used to submit a quote on a posted Job (and any other token uses we publish). Direct quotes to a Business you select yourself do not use Tokens unless we say otherwise.

We, us, Round2It means Round2It Ltd, a New Zealand company.

Website means round2it.netlify.app and any successor domain we operate.

2. Acceptance of Terms

2.1 By creating an account, posting a Job, requesting a quote, making a booking, claiming a listing, buying Tokens or a Subscription, or otherwise using the Platform, you accept these Terms.

2.2 We may amend these Terms at any time. Changes take effect when posted on the Website. You are responsible for checking the latest version. Continued use after a change is acceptance of the updated Terms.

2.3 These Terms apply together with our Privacy Policy and any plan, Token or Direct-specific rules published on the Platform.

3. Access and eligibility

3.1 To use Member features you must register with accurate details (at least name and email).

3.2 You must:

• be 18 years or older;
• have authority to enter these Terms;
• provide complete, accurate and current information;
• if you are a Client, own or occupy the property, or have the owner’s permission; and
• if you are a Business, be a New Zealand resident, citizen or NZ-registered entity. If you register for a company, you agree on that company’s behalf.

3.3 We may refuse, suspend or close accounts, including where information is false or these Terms are breached.

4. What Round2It provides

4.1 Directory and search. Clients can search Businesses by category and region. Paid listings may show fuller profiles and rank above free listings. Free listings may show limited public information (for example name and phone).

4.2 Bookings. Where a Business offers bookable services, Clients may request a date. Suggested times, confirmation, changes and cancellations are between the Client and the Business unless we state otherwise.

4.3 Direct quotes. A Client may send a quote request (with photos and details) to a chosen Business. That Business may reply with a price and optional suggested date and time. If the Client accepts, a booking may be created on the Platform.

4.4 Jobs board. A Client may post a Job. Matching Businesses may spend a Token to submit a Quote. We do not guarantee any Quotes, or that a Business will win work.

4.5 Round2It Direct. Where there is no suitable verified Business, a Client may ask us to source help. We may contact listings in that area (including free listings) and, later, may add a margin if we respond as contractor. We do not guarantee we will find a supplier.

4.6 Tools for Businesses. Depending on plan, tools may include bookings, invoices, customer lists, zones, widgets, a mini-site, finances and route-related features. Feature access is controlled by the Subscription and plan settings we publish (including in Admin).

4.7 Our role. We provide a marketplace and software. We do not employ Businesses. We do not endorse any particular Business. Except where Round2It Direct or another product expressly says we are the contractor, we are not a party to the contract for work between Client and Business, and must not be named as a party in that contract.

4.8 No guarantee of match. We will try to help, but we do not guarantee available Businesses in your area, acceptance of a request, or quality of work.

5. Use of the Platform

5.1 Subject to these Terms, we grant you a non-exclusive right to use the Platform for its intended purpose.

5.2 You agree that:

• all Jobs, Quotes, bookings and messages are made in good faith;
• you will not use offensive, defamatory or unlawful language — we may decide what is inappropriate and may suspend or ban accounts;
• you will not use the Platform for unlawful purposes;
• you will not damage, scrape, or interfere with the Platform, or use bots except ordinary search engines;
• you will not put phone numbers or emails in Job descriptions to avoid Platform processes (contact fields exist for that);
• tax (including GST and income tax) is the Client’s and Business’s responsibility as the law requires.

6. Business obligations

6.1 Quotes must be accurate, current and complete, and include relevant terms (what is included, timing, payment). Quote in New Zealand dollars. If you are GST-registered, prices must include GST unless you clearly state otherwise in a way that still meets NZ GST rules.

6.2 Only quote or accept work you have the skill, capacity and lawful right to perform (including any licences or consents required).

6.3 You must not complete a Job introduction off-platform in order to avoid Tokens or Subscription fees. Circumventing fees may result in suspension or termination.

6.4 You must not on-refer a Job obtained via the Platform to a third party to avoid fees. That is a breach of these Terms.

6.5 You agree that contact details you provide may be given to a Client once they have selected you, accepted a Quote, or otherwise authorised contact under these Terms.

6.6 You must pay Subscription, Token and other invoices we issue, as shown on the pricing page and your invoices.

6.7 Platform fees are a cost of marketing your business. You must not add a separate “Round2It fee” line on a Client invoice in a way that is misleading. Doing so may lead to account termination.

6.8 Do not threaten or coerce a Client over a review. If a review is unlawful or contains personal information, contact us.

6.9 Keep your listing, services, zones, GST status, NZBN and contact details reasonably up to date.

7. Client obligations

7.1 Only post a Job or request a quote if you genuinely intend to consider paying for the work.

7.2 Provide accurate Job details (including access, property type and photos where relevant). You are responsible for those details.

7.3 If you contract with a Business, you warrant you have the right to do so, and you must pay them promptly in line with the agreed terms.

7.4 You agree we may share your contact details with a Business once you have selected them, accepted a Quote, confirmed a booking, or otherwise authorised contact. Until then, Jobs are shown in a limited form (for example first name and suburb) so your full details stay private.

7.5 Do not post Jobs to recruit staff, advertise products, or harvest Business contacts. Contact us if you want advertising or hiring options.

7.6 If you cancel a booking, do so promptly through the Platform where possible so the Business is notified.

8. Fees, subscriptions and Tokens

8.1 Clients. It is free for Clients to post Jobs, request quotes and create an account, unless we clearly publish a Client fee.

8.2 Subscriptions. Current plans, features, Token allowances and prices are on our pricing page. We may change plans and prices. Existing paid terms continue until the end of the then-current billing period unless we are required by law to do otherwise.

8.3 Billing. Until card payments are fully enabled, we may issue a GST invoice for bank transfer. When card billing is enabled, you authorise us (and our payment provider) to charge the nominated card on the due date and to retry failed payments. You remain liable for unpaid fees.

8.4 GST. Fees are in New Zealand dollars. GST is added where we are required to charge it. Our GST rate and invoice details are managed in our company settings and shown on invoices.

8.5 Tokens.

• Plan Tokens typically reset each calendar month (Pacific/Auckland) and unused plan Tokens do not roll over unless we publish otherwise.
• Purchased Token packs do not expire with the month. When quoting, plan Tokens are used before purchased Tokens.
• One Token is used when a Business successfully submits a quote on a posted Job.
• Direct quote requests to a Business a Client has chosen do not consume Tokens (unless we later publish a change).
• If a Job is not awarded within the refund window we set in site settings (default 14 days, adjustable by us), we may refund Tokens used on that Job (plan Tokens as a credit for the period; purchased Tokens returned to balance), as implemented on the Platform.
• Tokens have no cash value and are not transferable except as we allow.

8.6 Coupons. Discount codes apply only as stated, may be withdrawn, and cannot be stacked unless we say so.

8.7 Overdue accounts. We may restrict features if invoices are overdue. We may charge collection costs reasonably incurred. Outstanding fees remain payable after cancellation.

8.8 Refunds. Subscription and Token purchases are generally non-refundable except where required by New Zealand law or where we agree in writing (including Token refunds under clause 8.5).

8.9 We may introduce new paid features. Fees for a new feature apply from launch unless we state otherwise.

9. Privacy and contact details

9.1 We handle personal information as described in our Privacy Policy. We do not sell Member lists. We share Client contact details with a Business only when the Client has selected that Business, accepted a Quote, confirmed a booking, or otherwise authorised it, or where the law requires.

9.2 By submitting a Job or quote request you consent to contact from us (and, once authorised, from relevant Businesses) using the details you provide.

9.3 False names, addresses, emails or phone numbers are a serious matter. If you knowingly submit false details you agree to indemnify us and affected Businesses for reasonably foreseeable loss, including wasted time and legal costs.

9.4 Optional mailing-list consent is separate. You can opt out of marketing emails; we may still send service messages (bookings, quotes, invoices, security).

10. Reviews and ratings

10.1 Clients may be invited to review a Business after work is booked or completed. Reviews should be honest, about that job, and free of abuse or personal information of third parties.

10.2 We may publish reviews and related statistics. We may remove or edit content that is unlawful, misleading, or contains personal information. We do not remove a review merely because it is unfavourable.

10.3 We may also operate Business-only Client reliability indicators (for example jobs posted versus awarded). Those are tools for Businesses, not a credit score, and may be incomplete.

10.4 Google or other third-party ratings, if shown, remain subject to those providers’ terms. We do not verify them.

11. Intellectual property

11.1 The Platform, branding (including “Round2It” and the round2it logo treatment), software and content we supply remain our property or that of our licensors. We grant you a limited, revocable licence to use the Platform in line with these Terms.

11.2 You grant us a worldwide, non-exclusive, royalty-free licence to host, copy and display your Data as needed to operate, improve and market the Platform (for example showing a Business profile, Job or review).

11.3 You must not copy, scrape or commercialise Platform content except as these Terms allow.

12. Disclaimers

12.1 Use of the Platform is at your own risk. It is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude implied warranties of merchantability, fitness for purpose and non-infringement.

12.2 We do not warrant uninterrupted or error-free service, or that listings, Quotes or reviews are complete or reliable.

12.3 We do not warrant that Businesses are licensed, insured, solvent, or free of judgments. You must satisfy yourself before contracting.

12.4 We are not responsible for internet or mobile network failures, or for third-party ads or linked sites.

12.5 Nothing in these Terms is intended to create a partnership, employment, agency or joint venture between Round2It and any Member.

13. Liability

13.1 Consumer law. If you are a consumer under the Consumer Guarantees Act 1993 or similar NZ law, your statutory rights are not excluded. If you use the Platform in trade, you agree the CGA does not apply to that use to the extent the law allows you to contract out.

13.2 To the maximum extent permitted by law, we are not liable for the services a Business supplies (or fails to supply), including quality, safety, description, price accuracy, or a party’s ability to pay.

13.3 To the maximum extent permitted by law, we are not liable for loss of profits, data, business, or any indirect or consequential loss, whether in contract, tort (including negligence) or otherwise.

13.4 Where our liability cannot be excluded, it is limited (at our option) to resupplying the Platform services or paying the cost of doing so, or to the amount of fees you paid us in the 3 months before the claim, whichever is greater, to the extent the law allows.

13.5 Indemnity. You indemnify us against reasonably foreseeable claims and costs arising from your breach of these Terms, your content, or a transaction you fail to complete, except to the extent caused by our fraud or wilful default.

14. Cancellation and termination

14.1 You may close your account by contacting us or using in-product controls where available. Closing a Subscription does not end fees already due. Paid periods generally run to the end of the current term unless we agree otherwise.

14.2 We may suspend or terminate an account on notice (or immediately if we reasonably consider it necessary), including for breach, unpaid fees, fraud, or harm to other Members.

14.3 On termination, access ends. We may retain Data as required by law or our Privacy Policy. We are not liable for loss resulting from cancellation or termination.

15. Disputes

15.1 Between Members. Disputes about work, payment or quality are between Client and Business. We may, but need not, help facilitate communication.

15.2 With Round2It. Raise a dispute with us in writing (including via Contact). The parties will try in good faith to resolve it within 10 business days. If unresolved, either party may refer it to mediation in New Zealand. A mediator may be agreed, or appointed by the Chair of the Arbitrators’ and Mediators’ Institute of New Zealand if the parties cannot agree.

15.3 This does not stop either party seeking urgent court relief, filing in the Disputes Tribunal where it has jurisdiction, or recovering an undisputed debt.

16. General

16.1 Waiver. Failure to enforce a right is not a waiver.

16.2 Severability. If a provision is invalid, it is modified or severed; the rest remains in force.

16.3 Force majeure. We are not liable for failure caused by events beyond our reasonable control.

16.4 Assignment. You may not assign these Terms without our consent. We may assign to a related or successor entity.

16.5 Governing law. New Zealand law applies. You submit to the non-exclusive jurisdiction of the New Zealand courts.

16.6 Contact. Questions: Contact us.

These Terms are a working draft tailored to the Round2It platform. They are not legal advice. Have a New Zealand lawyer review them before you rely on them with live paying customers.